Commitment to Responsible AI

AI is rapidly changing almost every industry, and the education and workplace sectors are no exception.

As an inclusive technology company, we’re committing to harnessing the power of AI across our tools to revolutionize inclusion in education and the workplace.

An Everway team member using a laptop with headphones on

Everway (formerly Texthelp) is thinking about solving problems, not just 'shoving' AI into things. The way that they’ve thought about this and are thinking about this is exceptional!”

Jeff Rubenstein, Chief Product Officer at Doowii

Jeff Rubenstein

Our commitment to responsible innovation and development of AI

Three team members around a table with laptops

A human-first approach

AI is a powerful tool, but it should work alongside human capabilities, not replace them. People will always be at the centre of our tools and practices. Our aim is to help every person to pursue their own course of success.

An Everway team member on a virtual meeting

Protecting user data

Users trust our tools to create inclusive, supportive spaces. Earning that trust means prioritizing strict data security. While it might be tempting to feed large amounts of data into these models to maximize their potential, we prioritize user safety and data protection. We refuse to compromise on security simply to keep up with industry trends. Our focus remains on creating a safe space for everyone to use our tools without worrying about their data.

Tackling bias in AI

Accessibility underpins everything that we do. And our approach to AI is no different. Our AI tools cater to diverse needs, making sure everyone is given equal opportunities to succeed in education and employment. We’re committed to avoiding biases in our AI models by using data and thorough testing. We include additional safety measures like moderation and guardrails to maximise safety. This means fairness and inclusivity for all our users.

We've made progress in this space and we're working to formalize a responsible AI framework to ensure a consistent approach across products.

A group of Everway team members in a discussion

Investing in the future of AI for education and the workplace

As a software company, we're really excited about Gen AI and the opportunities that it brings. We're actively investing in AI research and development in this area. In parallel to all of the features and functions that we’re delivering for our inclusive tools, we also have a Machine Learning and AI/Gen AI roadmap that runs alongside it.

Already, we’ve delivered new AI features for Equatio in Math Mentor, and for Read&Write in our Simplify tool, with more AI-powered tools in the works. We’ve got a huge roadmap ahead of us. We now also provide Read&Write users our most advanced AI-powered voices, taking text-to-speech to the next level. These new voices offer students and employees a more engaging and personalized experience.

Meet our AI team

We’re committed to continuing to build out our AI team. The team started with the hire of our first AI and ML lead, Matt Jackson. His job is to help build our capabilities in-house, not just helping ourselves as an organisation move into the field of AI and generative AI, but also to help bring new features and new products to our customers.

The team continues to grow, and later in the year we hope to welcome an EVP of AI and ML to Everway, demonstrating our commitment to the future of AI in the organization.

Matt Jackson, Ryan Graham, and Sara Zannone

Hear what our Chief Technology Officer, Ryan Graham, has to say about our commitment to the innovation of AI

Reshaping education and the workplace for everyone

A student is using Read&Write on a laptop

AI in education

Empowering learners and educators

We believe AI is already starting to unlock immense potential for transforming how students learn and how teachers teach. Students can receive individualised support, tailored to their specific learning needs. Gen AI could also offer on-demand help to students struggling with a particular subject, explaining concepts in a way they can understand.

For teachers, Gen AI helps to create environments where teachers aren’t burdened with creating countless worksheets. Instead, they can create tailored learning materials and adapt content to individual learning needs. We believe this will let teachers focus on what they do best: inspiring and guiding students.

Everway team members having a chat in a booth

AI in the workplace

Transforming the modern workplace

Gen AI is transforming the way employees work. As routine tasks like writing reports and emails become more automated, we’re becoming more efficient and more productive. And with this, employees are freed up for more creative and strategic work.

Crucially, we believe Gen AI can play a pivotal role in creating a more inclusive workplace. Gen AI tools can assist neurodivergent individuals and employees with disabilities by helping them with tasks like writing long-form content or simplifying complex documents. This will improve not just productivity but confidence and motivation for all employees.